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I submitted feedback wondering why they removed the ability to 'rewind' on their "double take" feature, which allows you to go back if you accidentally swipe left on someone.
I signed up for three months - and after just a few weeks was told my account had been suspended. I did absolutely nothing to justify being cancelled.
I am going to contact the BBB as well as American Express, which I used to pay for the service. I used Ok Cupid years ago and there were some decent people on there and I even met a few.
I have never used your service nor do I use such websites.
I immediately went into the account, used password reset to get the password, and shut down the fraudulent account that was set up with my email address (the one sending this note). As a man, you really aren't going to find matches until you pay for their subscription (but more on that later).
So in summary, I got suspended for doing nothing wrong, they never notified me I was suspended.
And then they send you on a fools errand to "contact" them, knowing that they don't have any contact info listed. For anyone else still interested in Ok Cupid, just know that unless you're a beautiful woman, your profile is not going to get any actual exposure unless you pay for a subscription and "boost."is a free site that offers members the ability to upgrade their experience by subscribing to a premium membership.
This is an exclusive site for a circle of special people that the moderators personally approve of.
If they don't like you, you simply will be rejected, for whatever reason they think of (you'll never know the reason, since there is none actually).
I said this and they responded with: "We're so glad you're enjoying our new feature! There is zero customer service and nobody ever gets back to you.
" Either this was a generic response, or it was a sarcastic jab showing how little they care about customers. They bait you into signing up for the paid service and then cancel you for no reason.
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